We are sorry to hear you have a complaint.
Have you tried to speak to someone at Imperial English or the Academy to discuss this issue and see if it could be resolved informally? If ‘no’ then maybe try to discuss the issue.
If ‘yes’ then we are sorry you were unable to resolve this amicably, we will try our best to resolve this issue as soon as possible. Please email email@example.com or complete the online complaints form.
The information contained in this website is for general information purposes only. The information is provided by Imperial English UK and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Imperial English UK takes every reasonable care to avoid infringing copyright law. If you have reason to believe that any materials or information may infringe the copyright of another individual or organisation, you should inform Imperial English UK at firstname.lastname@example.org so that the materials, photos, images, or pictures in question can be removed pending further investigation.
From time to time this website may also include links to other third party websites. These links are used to provide further information and are not intended to signify that Imperial English UK endorses such websites and/or their content.
Imperial English UK takes no responsibility for any loss or damage suffered as a result of using the linked websites or as a result of using the information published on any of the pages of the linked websites.
Whilst every effort is made to ensure downloadable content is free from viruses, Imperial English UK cannot accept any liability for damages resulting from virus infection and being temporarily unavailable due to technical issues beyond our control.
The purpose of this document is to provide guidance on when refunds of course fees will be made by Imperial English UK and how they will be calculated, following the withdrawal or suspension of courses. This policy relates to the portion of the fee that is paid directly by the student, participants or by a sponsor.
By booking for an Online Course and making a payment of full or instalment fee, you agree to the following Terms and Conditions: Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:
By booking on a classroom course and making a payment in full or in instalments, you agree to the following Terms and Conditions.Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:
By booking on live online courses, workshops, seminars, trainings, and making a payment in full or in instalments, you agree to the following Terms and Conditions.
Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:
By downloading the course apps from the Apple Store, Google PlayStore or our website and making a payment in full, you agree to the following Terms and Conditions.
There are two ways for you to cancel the course subscription and get a refund. The cancellation and refund methods differ based on the way you have subscribed to the App:
Whilst every effort is made to avoid changes to our courses, workshops, seminars, and trainings, Imperial English UK reserves the right to withdraw or cancel any course. If for any reason we cancel a course, all course fees will be returned in full.
Send us your feedback on Imperial English UK’s website.
We are constantly looking to improve our website and would welcome your comments and suggestions.
Also, please let us know if you spot any incorrect information or are having problems using our website.
Imperial English UK is registered as a data controller with the Office of the Information Commissioner under the Data Protection Act 1998.
Imperial English UK keep information about individuals that includes learners, staff, business owners, consultants, business and academic individuals. It is important to us that we protect your privacy and personal data.
Please contact us at email@example.com if you have any questions about such matters. It is very important for you to read the policy we may provide when we collect personal data about you. A copy of the policy is available on the website. Please note that this policy supplements the other policies and is not intended to override them. We keep this policy under review and therefore it gets updated from time to time.
We provide English language learning and teaching services in the UK and overseas. The services include setting up the academies, offering courses, organising short UK visits, delivering teacher training programmes and providing consultancy services for education related projects and activities.
The Data Protection Act protects individuals’ rights concerning information about them held by us. We respect its legal obligations to protect that information under the Data Protection Act 1998.
Personal Data is defined as “any information relating to a person”.
The definition of personal data is quite broad and the personal data we collect from the user will vary depending on the context of interactions with us and the services that we are providing to you. It may include, but is not limited to, the following information:
Personal and Contact Data: application documents, payment information, sponsorship information, qualifications, transcripts, references, visa information, agents, classes, reports, registers and any correspondence, feedback, survey responses and any usernames, use of our website, products, services, medical reports on health, ongoing treatment, involvement in criminal activities.
Main purposes: To assess applications from candidates for admission and assist in the admissions process; accommodation issues; to process proper and up to date records of academic progress; fees and charges administration/collection; administration; legal issues and obligations (eg Health & Safety record); communications/mailings; references; disciplinary matters; legal obligations, provision of healthcare, registration with NHS, registration with local police, accommodation provision, decision making process and business activities.
Main sources and disclosures: Applications forms (paper copy and online), Inquiry Forms (online); Inquiry calls, personal visits, family; local authority (and other governmental bodies); examinations results; scholarships; student sponsors, other examination boards; other educational institutions; employers; legal representatives; admissions officers; data subject; websites, referral.
analyse your personal information as part of any profiling
use any kind of automated decision-making
make use of any other additional external information about our users, either obtained directly or via third parties
pass this personal data onto any third party unless it is necessary to carry out the service you have requested.
We will ask for consent at the point of collecting your data. Sometimes we may process data without consent when we are legally allowed to do so and where it is in our interests. This is provided we respect your rights.
You can withdraw your consent at any time, note this may mean withdrawal of access to certain products and services. Any time you do not wish to receive further information about us and our services, or you wish to change your contact details or preferences, contact us at firstname.lastname@example.org or call 0121 2360660 . You can also write to us at Imperial English UK, 9 Margaret Street, Birmingham, B3 3BS, UK.
If you want no further contact from us, and if we are legally required to store the information this will continue to be saved until the legal expiry date and we will keep basic contact information in order to stop sending you unwanted materials in future, and to ensure that we do not accidentally store details for the same person multiple times.
We will only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When we no longer need this information we will dispose of it securely.
We are usually able to provide personal data within a month of the initial request. There is no fee for this service.
Your information may be kept on paper, on computers/the Cloud. The data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by persons operating outside the EEA. If we do send your personal data outside the EEA we will ensure that the recipient implements appropriate measures to protect your information. By submitting your details you agree to this transfer.
All information you provide to us is stored on our secure servers.
The internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We allow our staff and associates to access and use your information for the purposes for which you have provided it to us (such as administering the services you have subscribed to). We will only share your information with third parties where it is directly relevant to the services you have requested.
We understand that privacy and data are sensitive and important. You have a number of rights in relation to your data and these are;
The right of access: You have the right to access the data and information we hold about you. Please see below for details on how to request this information
The right to rectification:We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us using the contact details below
The right to erasure: You can request that we delete the information we hold on you. However, if we are legally required to store the information, this will continue to be saved until the legal expiry date. If this is because you no longer want to hear from us, then we will keep basic contact information to ensure we do not contact you again in the future. If we completely erase your records, then we would not be able to ensure we do not contact you again.
The right to data portability: You have the right to request your data be provided in an easy to use format to another supplier
The right to object:You can opt out of hearing from us at any point by contacting us.
Rights in relation to automated decision making and profiling
You have a right to access the personal information we hold about you and in certain circumstances to be provided with a copy of that information.
Valid consent is required to process the data for adults and parental consent is required to process the personal data of children.
We may make changes to this policy and will let you know about these changes by displaying them on this website. Changes will begin to have effect at the time they are displayed. The version of the policy that will apply to the learner is the one which is current at the time we contact the learner, the learner uses this website or services.
If you are unhappy with the way in which your personal data has been handled you are entitled to;
write to the Administrator at email@example.com to work to resolve the issue to the satisfaction of the data subject
make a complaint to the Information Commissioner's Office.
I confirm that I have received the Imperial English UK policy on the Data Protection Act and Privacy Statement.
I confirm I will comply with and consent to Imperial English UK processing and disclosing relevant personal data as set out above, including the processing of sensitive personal data for the purposes specified. I also agree that Imperial English UK can use my image and/or personal details in any promotional materials and social media.
Welcome to Imperial English UK.
Please read this End-User License Agreement ("Agreement") carefully before clicking the "I Agree" button, downloading or using Imperial English Digital Services.
By clicking the "I Agree" button, downloading or using the Imperial English UK Digital Services, you are agreeing to be bound by the terms and conditions of this Agreement.
This Agreement is a legal agreement between you (either an individual or a single entity) and Imperial English UK and it governs your use of the Imperial English UK Digital Services available to you.
Any ’Imperial English internet services or other ’Imperial English-authorised internet services, websites, products, mobile phone apps and/or software applications that enable you to use, access, view, listen to and/or download ’Imperial English Content or to interact with the ’Imperial English online (or through any other digital means) on any device.
Any apps that are licensed by Imperial English UK, such as
English Diagnostic Assessment App for Students
English Diagnostic Assessment App for Teachers
Imperial English Learning App for Students
Imperial English Learning App for Teachers
'Connect' - a communcation app for the IEUK Community
Any portals that are licensed by Imperial English UK
All text, images, graphics, user interfaces, visual interfaces, audio, trade marks, logos, video media, artwork, designs, pdf documents, articles, lesson plans, teaching resources, forms and other content made available to you by Imperial English UK through the relevant Imperial English UK Digital Service
Use of a computer, laptop, mobile phone, smart phone, tablet, games console or any other device.
The Apps, portals and websites are licensed, not sold, to you by Imperial English UK for use strictly in accordance with the terms of this Agreement.
Imperial English UK grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the Apps, portals and websites solely for your personal, non-commercial purposes strictly in accordance with the terms of this Agreement.
You must not:
You must not use Imperial English UK Content or material contained in the Imperial English UK Digital Services for any other purpose without our prior written approval, including:
commercial purposes except as expressly stated by Imperial English UK in the relevant Imperial English UK Digital Service; republish any Imperial English UK Content on another website (although this does not prevent you from re-tweeting Imperial English UK Content); modify Imperial English UK Content in any way; use any illustrations, images, video or audio sequences or any graphics within Imperial English UK Content separately from any accompanying text; and remove any trade mark, copyright or other proprietary notices contained in or appearing on Imperial English UK Content in whole or in part.
Where you are required to use a password to access any part of Imperial English Digital Services, you agree to:
make sure that all details you provide during the registration process (including any details about your age) are truthful and accurate;
let us know promptly if any of the details you have provided stop being accurate;
use an appropriate profile name. You must not pretend to be someone else or try be entirely responsible for any activity that occurs under your profile name;
keep secret your login details (including your password) - you must change your password if you believe it is no longer a secret;
set up no more than one account for each Imperial English UK Digital Service; and tell us as soon as you can if you become aware of any unauthorised use of your account.
Imperial English UK is the owner or the licensee of all intellectual property rights in Imperial English UK Content and in the design, structure, ’look and feel’ and the arrangement of Imperial English UK Digital Services.
Imperial English UK Content may sometimes include content which is owned or controlled by another person or organisation but which Imperial English UK has a licence to make available to you through the relevant Imperial English UK Digital Service. Sometimes the relevant licence will have additional terms and conditions which need to be followed.
Imperial English UK encourages freedom of expression, but the views expressed by individuals through Imperial English UK Digital Services may not represent the views of Imperial English UK.
Although every reasonable effort has been made to ensure that Imperial English UK Content (and all other information on Imperial English UK Digital Services) is accurate at the time of publication, development and design, it will not always be kept up to date.
The material displayed on Imperial English UK Digital Services is provided without any guarantees, conditions or warranties as to its accuracy.
We use our reasonable endeavours to ensure Imperial English UK digital services are available to you. However, owing to the nature of the internet, we cannot guarantee that Imperial English UK Digital Services or the websites to which they are linked will be available to you. You should ensure that you have appropriate protection against viruses and other malware and other security arrangements in place whilst using the internet.
Imperial English UK Content is selected, edited, updated and made available to all users by Imperial English UK through Imperial English UK Digital Services at our sole discretion. This means that we can remove Imperial English UK Content from Imperial English UK Digital Service at any time.
We have agreements with third parties that own or control parts of Imperial English UK Content, and these agreements permit them to make the content available through Imperial English UK Digital Services. As a result of these agreements, the period of time during which the user may access, view and/or listen to Imperial English UK Content using Imperial English UK Digital Services may vary.
Imperial English UK digital services may display, include or make available third-party content (including data, information, applications and other products and services) or provide links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that Imperial English UK shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Imperial English UK does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
The fact that we have included a link to a Third Party Site from Imperial English UK Digital Services should not be taken as an endorsement of that Third Party Site, or any association with its operators, by Imperial English UK.
Imperial English UK Digital Services and any information or other material contained in them are made available strictly on the basis that you accept them on an ‘as is’ and ‘as available’ basis. Where you rely on any information or other material contained in Imperial English UK Digital Services, you do so entirely at your own risk and you accept that all warranties, conditions and undertakings, express or implied, whether by common law, statute, trade usage, course of dealings or otherwise in respect of Imperial English UK Digital Services are excluded to the fullest extent permitted by law.
Imperial English UK Digital Services have been prepared with the aim of providing key information about Imperial English UK and the work we do, and do not constitute advice in relation to any particular situation.
Consequently, Imperial English UK and all subsidiary entities of Imperial English UK, and each of their respective officers, directors, shareholders, employees, representatives and agents, exclude all liability arising from your use of Imperial English UK Digital Services to the fullest extent permitted by law.
This Agreement shall remain in effect until terminated by you or Imperial English UK. Imperial English UK may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.
This Agreement will terminate immediately, without prior notice from Imperial English UK, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Imperial English UK digital services and all copies thereof from your mobile device or from your computer.
Upon termination of this Agreement, you shall cease all use of the Imperial English UK digital services and delete all copies of the Imperial English UK Digital Services from your mobile device or from your computer.
Termination of this Agreement will not limit any of Imperial English UK’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.
Imperial English UK reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our digital services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the digital services.